At Luv Beauty & Academy ("we," "our" or "us"), your privacy matters to us. This Privacy Policy explains what information we collect when you visit our website, book an appointment or communicate with us, how we use that information and the choices you have. We operate out of Bellflower, California and serve clients throughout the surrounding area.
1. What Information We Collect
We collect the following types of information so we can serve you and operate our business:
- Contact information: your name, phone number, email address and mailing address.
- Appointment details: the services you book, appointment dates and times, and any stylist or service preferences you share.
- Payment information: card and billing details, processed securely through our payment provider. We do not store full card numbers on our systems.
- Technical information: your IP address, browser type, device type and the pages you visit on our site.
- Communications: messages you send us through SMS, email or our website forms.
2. How We Use Your Data
We use the information we collect to:
- Book, confirm and remind you about your appointments.
- Respond to your questions, requests and feedback.
- Send promotional offers, news and updates when you have opted in to receive them.
- Process payments for services and products.
- Improve our website, services and client experience.
- Meet our legal, tax and regulatory obligations.
3. SMS Opt-In Details
If you choose to receive text messages from us, the details of our SMS program are below.
4. Cookies & Tracking Information
Our website uses cookies and similar tracking technologies to remember your preferences, understand how visitors use the site and improve performance. Cookies are small text files stored on your device. You can disable or delete cookies through your browser settings, though some parts of the site may not work as intended if you do.
We may also use analytics tools that collect aggregated, non-identifying data about site traffic and usage patterns.
5. Data Security Practices
We take reasonable steps to protect your information. Our website uses SSL/TLS encryption to secure data transmitted between your browser and our servers. Payment transactions are handled by PCI-compliant payment processors, which meet industry standards for handling cardholder data.
While no method of transmission over the internet is ever completely secure, we work to safeguard your information using appropriate technical and organizational measures.
6. Your User Rights
You have control over the information we hold about you. At any time you may:
- Access the personal information we have on file for you.
- Update or correct any information that is inaccurate or out of date.
- Delete your personal information, subject to any records we are legally required to keep.
- Unsubscribe from marketing emails using the link in any message.
- Opt out of SMS messages at any time by replying STOP.
To exercise any of these rights, contact us using the details in the Contact Us section below.
7. Age Restriction
Our website and services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with their information, please contact us and we will remove it.
8. Sharing & Disclosure
We do not sell your personal information. We only share it in these limited situations:
- Service providers: trusted vendors who help us operate, such as our booking platform, payment processor and SMS provider, and only to the extent needed to perform their service.
- Legal requirements: when required by law, court order or to protect our rights, safety or property.
- Business transfers: in connection with a merger, acquisition or sale of assets, where your information may be transferred as part of the transaction.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
9. Contact Us
If you have questions about this Privacy Policy or how we handle your information, reach out to us: